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As we move ever closer to the next step in the government roadmap, we thought we would just post a little update to keep you informed of our plans going forward.

As I sure you are all aware ( and have been counting down to), the next easing of restrictions is due to happen on May 17th. From what we can understand this step is going ahead as planned so we are delighted to announce that we plan to be fully open from that date! (pending government confirmation).

This means that from May 17th ANY guest travelling for ANY reason will now be able to book their stay with us. Our bar will also be reopening during receptions with the correct restrictions in place as per the government guidelines. We will also be keeping the self service/microwave station in our lounge as it has shown to be very popular with our guests especially when needing to check in later in the evening.

Breakfast service, for the time being, will remain as a take away option for our guests checking in with us Monday to Friday, but the dining room will be open for guests staying with us over a weekend. We shall keep this under review as the restrictions ease further.

We are extending our current offer, 10% discount on all room rates, if guests book directly with the hotel. Please be aware that bookings made via alternative agents (ie booking.com, hotels.com,  etc) will not be eligible for this discount.

We are thrilled to be able to finally open to everyone and can not wait to welcome you all back. So contact us today and book that much needed (and well earnt) break away.

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Risk Assessment

Working safely in the hotel during Coronavirus (COVID-19)

Document Owner: Cley Hall Hotel

Description: This risk assessment details all control measures in place within the Cley Hall Hotel to ensure the risk of Covid-19 spreading to
staff or customers is as low as pracicably possible

Date of Assessment: 20 06 2020

Date of Review: 20 06 2021

COVID-19 Cleaning and Operational Policy 2020

The new measures we’ve introduced to keep you safe at the Cley Hall Hotel, we have always taken pride in the fact that we have some of the highest
cleaning standards in our industry. Our teams work incredibly hard to provide our guests with exceptionally clean accommodation using only best quality cleaning products.

During our closure under the COVID-19 restrictions, we have taken steps to raise these standards even higher. New, fully verified processes and procedures have been put in place to keep our guests and teams safe during these unprecedented times, and ensure that you feel as relaxed as possible when you stay with us. Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay.

Specialist cleaning procedures

Our housekeeping team are fully trained in all areas of sanitation and will undertake a deep clean of every room between each stay. In line with government guidelines, every surface is cleaned first with soapy water. Afterwards, they are cleaned with industry approved products.

New higher standards

In addition to the sanitation procedures detailed above, our teams will be wearing PPE, relevant to their task including face masks, gloves throughout their working day. We will also be undertaking temperature and symptom checks with each team member before their shift starts.

All areas are covered

In keeping with government guidelines, all linen/towels/bedding will be washed at 70°C+ to kill all known bacteria and viruses.

As part of each room clean, special attention will be given to hand contact surfaces including light switches, remote controls, taps, flush handles and toilet seats, door handles internal and external, hair dryers, iron and ironing boards, wardrobe and drawers handles, mini bar handle, kettle handle and lid, air conditioner controls, fan controls.