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With another national lockdown underway, we here at The Cley Hall have been looking at the new guidelines published by the government. We are aware that although travel is severely restricted, there are situations in which some people have no option but to travel out of the area in which they live. It is for this reason that we have decided to stay open, but with more restrictions in place which are detailed below.

Due to the current restrictions, we have decided we will no longer be able to offer our guests a takeaway breakfast service as we have been doing recently. This is to ensure that all contact between guests and staff is kept to an absolute minimum to keep everyone as safe as possible. Porridge pots will be placed in guests rooms should they require them and the microwave station in the lounge will still be available at all times for guests to use. Again we must ask that social distancing measures are adhered to at all times and masks are worn in all public places.

Reception will now be operated remotely with the phone being monitored 24/7. Emails will also be responded to by the team who will be working from home, so if you have any queries please get in touch and we will reply as soon as possible. If your enquiry is urgent then please call rather than email to ensure your matter is dealt with straight away.

Any reservations, current or future, must provide the hotel with an approximate time of arrival. This is so we are given enough time to arrange staff or to set up the self check in service with the guests.

Please can we ask that any guest that is travelling to us, read the government guidelines to ensure that their reason for travel is permitted. These rules are law and anyone found to be travelling for a reason not set out in these new guidelines will be refused entry to the hotel.

We again thank you for your support and understanding and ask if you have any questions or concerns, to please contact us and we will do all we can to help.

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Risk Assessment

Working safely in the hotel during Coronavirus (COVID-19)

Document Owner: Cley Hall Hotel

Description: This risk assessment details all control measures in place within the Cley Hall Hotel to ensure the risk of Covid-19 spreading to
staff or customers is as low as pracicably possible

Date of Assessment: 20 06 2020

Date of Review: 20 06 2021

COVID-19 Cleaning and Operational Policy 2020

The new measures we’ve introduced to keep you safe at the Cley Hall Hotel, we have always taken pride in the fact that we have some of the highest
cleaning standards in our industry. Our teams work incredibly hard to provide our guests with exceptionally clean accommodation using only best quality cleaning products.

During our closure under the COVID-19 restrictions, we have taken steps to raise these standards even higher. New, fully verified processes and procedures have been put in place to keep our guests and teams safe during these unprecedented times, and ensure that you feel as relaxed as possible when you stay with us. Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay.

Specialist cleaning procedures

Our housekeeping team are fully trained in all areas of sanitation and will undertake a deep clean of every room between each stay. In line with government guidelines, every surface is cleaned first with soapy water. Afterwards, they are cleaned with industry approved products.

New higher standards

In addition to the sanitation procedures detailed above, our teams will be wearing PPE, relevant to their task including face masks, gloves throughout their working day. We will also be undertaking temperature and symptom checks with each team member before their shift starts.

All areas are covered

In keeping with government guidelines, all linen/towels/bedding will be washed at 70°C+ to kill all known bacteria and viruses.

As part of each room clean, special attention will be given to hand contact surfaces including light switches, remote controls, taps, flush handles and toilet seats, door handles internal and external, hair dryers, iron and ironing boards, wardrobe and drawers handles, mini bar handle, kettle handle and lid, air conditioner controls, fan controls.