We have decided to stay open for KEYWORKERS and GUESTS ALLOWED TO TRAVEL FOR WORK PURPOSES ONLY. We do however have some changes to make you aware of to ensure that we are adhering to all government guidelines and keeping all guests and staff as safe as possible.

In line with government guidelines we will no longer be offering bar service or table service for breakfast. Instead we are pleased to be able to offer any guests staying with us a takeaway option for breakfast with a restricted menu in place. This can be ordered upon check in with the reception team. We have also placed a microwave station in our lounge with cutlery, crockery and sauces provided should any guests require them. Please be aware that should any guest be wanting to purchase any drinks from the bar, they will need to call or email our reception team and these will provided as room service only.

Unfortunately we are unable to allow any socialising in the lounge area during this period of lockdown. If the lounge area is needed to be used, we ask that social distancing is maintained at all times and no food or drink is consumed in this area.

Our reception team are operating on restricted hours as of Thursday and the reception desk will close at 7pm Mon-Thurs and will be closed Fri-Sun. If anyone should need to check in during the periods we are closed, please get in touch with our friendly reception team and we will of course do everything we can to accommodate you.

We know this is a difficult time for us all but we do have to stress that unless you are travelling for the work purposes laid out in the government guidelines, we will be unable to accept you into the hotel.

If you have a booking with us that you are now unable to travel for, then please get in touch with us and we will do everything we can to accommodate you at a later date when the restrictions have been lifted.

We thank you for your understanding and support during these difficult times and look forward to welcoming you all again soon.

Risk Assessment

Working safely in the hotel during Coronavirus (COVID-19)

Document Owner: Cley Hall Hotel

Description: This risk assessment details all control measures in place within the Cley Hall Hotel to ensure the risk of Covid-19 spreading to
staff or customers is as low as pracicably possible

Date of Assessment: 20 06 2020

Date of Review: 20 06 2021

COVID-19 Cleaning and Operational Policy 2020

The new measures we’ve introduced to keep you safe at the Cley Hall Hotel, we have always taken pride in the fact that we have some of the highest
cleaning standards in our industry. Our teams work incredibly hard to provide our guests with exceptionally clean accommodation using only best quality cleaning products.

During our closure under the COVID-19 restrictions, we have taken steps to raise these standards even higher. New, fully verified processes and procedures have been put in place to keep our guests and teams safe during these unprecedented times, and ensure that you feel as relaxed as possible when you stay with us. Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay.

Specialist cleaning procedures

Our housekeeping team are fully trained in all areas of sanitation and will undertake a deep clean of every room between each stay. In line with government guidelines, every surface is cleaned first with soapy water. Afterwards, they are cleaned with industry approved products.

New higher standards

In addition to the sanitation procedures detailed above, our teams will be wearing PPE, relevant to their task including face masks, gloves throughout their working day. We will also be undertaking temperature and symptom checks with each team member before their shift starts.

All areas are covered

In keeping with government guidelines, all linen/towels/bedding will be washed at 70°C+ to kill all known bacteria and viruses.

As part of each room clean, special attention will be given to hand contact surfaces including light switches, remote controls, taps, flush handles and toilet seats, door handles internal and external, hair dryers, iron and ironing boards, wardrobe and drawers handles, mini bar handle, kettle handle and lid, air conditioner controls, fan controls.