Coronavirus Update – Cley Hall Hotel

UPDATE REGARDING GOVERNMENT ANNOUNCEMENT. So there was exciting news last night (22.02.21) during the PMs announcement, our provisional opening date will be May 17th.

As we all know this date is dependant on a lot of things going right between now and then especially with the reopening of schools on March 8th.

With this in mind we shall hold off on making any bookings until closer to the time when we have received a more definitive answer on whether we will be able to open fully. This does include all functions, ie weddings, parties, etc. I know this is not ideal but we would like to avoid the disappointment if the date changes and we have to re book you.

For anyone that does already hold a booking with us, we will be in touch nearer the time to confirm whether your booking is able to go ahead and if not the options we can offer.

Until then we will continue to operate as we have been doing throughout this lockdown, staying open for keyworkers and guests allowed to travel under the current guidelines.

We would like to thank you for your support and understanding over the past year and we look forward to welcoming you all back as soon as we are able. Until then we are still available as always via email or phone should you have any queries we can help with.

Stay safe and keep them fingers crossed

Risk Assessment

Working safely in the hotel during Coronavirus (COVID-19)

Document Owner: Cley Hall Hotel

Description: This risk assessment details all control measures in place within the Cley Hall Hotel to ensure the risk of Covid-19 spreading to
staff or customers is as low as pracicably possible

Date of Assessment: 20 06 2020

Date of Review: 20 06 2021

COVID-19 Cleaning and Operational Policy 2020

The new measures we’ve introduced to keep you safe at the Cley Hall Hotel, we have always taken pride in the fact that we have some of the highest
cleaning standards in our industry. Our teams work incredibly hard to provide our guests with exceptionally clean accommodation using only best quality cleaning products.

During our closure under the COVID-19 restrictions, we have taken steps to raise these standards even higher. New, fully verified processes and procedures have been put in place to keep our guests and teams safe during these unprecedented times, and ensure that you feel as relaxed as possible when you stay with us. Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay.

Specialist cleaning procedures

Our housekeeping team are fully trained in all areas of sanitation and will undertake a deep clean of every room between each stay. In line with government guidelines, every surface is cleaned first with soapy water. Afterwards, they are cleaned with industry approved products.

New higher standards

In addition to the sanitation procedures detailed above, our teams will be wearing PPE, relevant to their task including face masks, gloves throughout their working day. We will also be undertaking temperature and symptom checks with each team member before their shift starts.

All areas are covered

In keeping with government guidelines, all linen/towels/bedding will be washed at 70°C+ to kill all known bacteria and viruses.

As part of each room clean, special attention will be given to hand contact surfaces including light switches, remote controls, taps, flush handles and toilet seats, door handles internal and external, hair dryers, iron and ironing boards, wardrobe and drawers handles, mini bar handle, kettle handle and lid, air conditioner controls, fan controls.