Terms & Conditions

Children

The following rates are applicable with regard to children who share a room with their parents: Child bed (for children aged 2 to 12): £25.00

This rate is inclusive of a portable bed and full English breakfast.

Travel cots can be supplied with advance notice at a cost of £15.00.

Rooms

All bedrooms are strictly non smoking.

Full daily housekeeping service included in room rate.

All bedrooms have private en-suite facilities.

Reception

24 hour reception is available. Please note that the main door of the hotel is closed between 10.00pm and 11.00pm each night for security reasons, though arriving guests can check in by telephoning the hotel for access.

Payment

The Cley Hall Hotel accepts all major debit and credit cards, including American Express (which has a 4% charge).

We do not accept Diners Card. Arrival Departure Bedrooms are available to guests on the day of arrival from 2.00pm onwards.

Guests are required to vacate their bedrooms by 11.00am on the day of their departure.

Late check-outs are strictly on a prior request basis only; though we will try and accommodate guests in such instances.

A late check-out may incur an additional charge.

Pets

We regret that we are not able to accommodate pets, except for Guide Dogs used by the registered blind.

Reservations

Reservations must be confirmed with current & valid debit/credit card details.

A company reservation must be accompanied by a confirmation letter, email or fax.

Cancellation Policy

Where a booking is cancelled, the hotel reserves its legal right to levy a cancellation charge if the allocated room remains un-sold:

Charge if notice period is at least 72 hours prior to your arrival date: No Charge

Charge if notice period is less than 72 hours prior to your arrival date: Full quoted rate

Charge if guest(s) are a no-show on day of scheduled arrival: Full quoted rate

For reservations and other general enquiries please contact us directly via reception@cleyhall.com or telephone: 01775 725157